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Return/Exchange Policy

PRODUCT QUALITY GUARANTEE: All Urban Survival Gear jewelry is guaranteed against defects in workmanship and materials. Please contact us immediately if your purchased jewelry is not perfect.  All quality or product claims must be made within 7 days of receipt and sent to:

Customerservice@urbansurvivalgearusa.com

Be sure to send the item by a trackable method. Urban Survival Gear is not responsible for any returned items lost in transit.  Please also include all original order invoice information.

SEND TO:

Urban Survival Gear USA
30140 Amy Circle
Cathedral City, CA 92234 

REFUNDS:  Any item returned for refund must be in brand new and unworn condition and must include all original tags and packing materials. Please note that original outbound shipping charges will not be refunded. In addition, a restock fee of 20% will be deducted from any and all refunds. Refunds will be issued back to the original credit card where the purchase was made. Gift Cards, Sale items and Return Shipping Charges are NON REFUNDABLE

EXCHANGES:  Any item returned for exchange must be in brand new and unworn condition and must include all original tags and packing materials. Urban Survival Gear is not responsible for your return shipping costs.  Any new outbound exchange shipping charges will be deducted from the available product credit.  

RESIZING:  We are happy to resize anything that doesn’t fit properly. If this was our error, we will correct it right away at no charge.

If you ordered an incorrect size:  Please return the jewelry with $3 per unit for resize and reship with all specifics. Most items are resized and returned within two to three business days. Urban Survival Gear is not responsible for your return shipping costs.

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