30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com or call us at +1 818-433-9421. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
How will customers get the return label?
For Defective product or Customer remorse: Contact us firstname.lastname@example.org
What condition product are you receiving in return?
What is the restocking fee?
20% restocking fee
How much will customers pay for return shipping?
For defective, we will cover that for you. But for customer remorse you have to pay the actual shipping cost.
Any item returned for exchange must be received within 30 days of receipt. Item(s) must be in brand new and unworn condition and must include all original tags and packing materials. Urban Survival Gear is not responsible for your return shipping costs. Please include $5 with your US exchange return to cover the new outbound shipping charges. Intl orders will require an $18 new outbound exchange shipping charge, please include it with your return.
Resizing: We are happy to resize anything that doesn’t fit properly. If this was our error, we will correct it right away at no charge.
Refunds will require a previous authorization. Previously authorized returns for refund will be refunded within 7 days to your original payment method. We cannot refund Tax & Shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund.
If you have any questions about our return / exchange policy, please contact our customer support here:
- Urban Survival Gear USA
- Email - email@example.com
- Phone - +1 818-433-9421
- Address - 30140 Amy Circle, Cathedral City, California, 92234