Shipping policy
Total Delivery Time = Processing Time + Shipping Time
All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.
Processing
The processing time begins from the date you place your order. It usually takes 0 business days to process your order. Once we've processed it, we can then ship it.
Shipping
|
Country |
Plan | Cost | Time |
| US | Standard | 0 | 3-4 days |
| US | US Priority Mail | $5 | 3-4 days |
| US | Priority Express Mail | $25 | 3-4 days |
| Canada | Standard - CA$75.00 and up | CA$0 | 3-4 days |
| Canada | Standard - CA$0.00–CA$74.99 | CA$14 | 3-4 days |
| Canada | USPS Priority Mail International | CA$40.29 | calculated at checkout |
| Canada | USPS Priority Mail Express Int | CA$53.84 | calculated at checkout |
Please note:
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
- What will happen if I refuse to accept my delivery? If the order is returned to us, once we have received it, we will refund 80% of your payment to you.
- Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.
- Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.
Tracking Your Order
You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into order Tracker page to review your order status and/or obtain a tracking number.
It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Note for taxes
Our customers from California need to pay VAT(Valued Additional Tax).
Delivery carriers
We use Priority Express Mail and USPS Priority Mail International Shipping to deliver the product.
Change your address
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please get in touch with us within 24 hours of placing your order at mpage@urbansurvivalgearusa.com or Call Us at +1 818-433-9421
Cancellations
If you change your mind before you receive your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcel was damaged in transit.
If you find a parcel is damaged in transit, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please get in touch with customer service with the next steps.
For further inquiries:
If you have any further questions, please get in touch with our customer services at:
- Email - mpage@urbansurvivalgearusa.com
- Phone - +1 818-433-9421
- Address - 11673 W Minneola Dr, Marana, Arizona, 85653, US